Frequently asked questions
A focused collection of common questions to help you understand how Card.tel works, where the service boundaries are, and which rules apply.
It is a strong fit for export factories, cross-border ecommerce teams, SaaS companies, global brands, service agencies, and solo consultants that need a professional outward-facing page quickly, especially when lead capture and overseas communication efficiency matter.
Card.tel is lighter and faster to launch. It brings brand info, contact methods, forms, and booking entry points together in one place, and it tracks visits and conversions, making it ideal for ad landing pages, trade shows, and social traffic funnels.
Yes. You can configure multilingual content and international presentation for different markets, then distribute everything through one link to lower the understanding barrier for overseas customers.
Yes. Depending on your plan, you can bind a custom domain, replace the brand logo, and adjust theme styles and content modules so the page stays aligned with your website and marketing assets.
Usually no. Most pages can be built, updated, and published through visual configuration. If you need deeper integration, advanced features and technical support can extend the setup further.
Yes. You can start with a trial to experience the core features, then choose the right plan based on team size and business stage. If you need an enterprise demo, you can also contact the team for a dedicated walkthrough.
The platform generally supports mainstream online payment methods such as bank cards, PayPal, or Stripe-based channels, depending on what is shown at checkout. Enterprise customers can also apply for corporate settlement support.
Plans support monthly and yearly billing. Annual plans are usually better for stable teams that want lower long-term cost, while monthly plans suit short tests or stage-based projects.
You can submit invoicing details and download billing records from the account checkout page. If you need an invoice reissued or the invoice title changed, send the order number and company details through a support ticket.
The system automatically retries failed charges and reminds you by email or in-product notice to update your payment method. If payment succeeds within the grace period, service usually continues uninterrupted; overdue payment may trigger feature restrictions.
Upgrades are usually charged as a prorated difference and take effect immediately. Downgrades generally apply at the end of the current billing cycle. Final pricing and timing depend on the checkout page.
First-time buyers can submit a refund request within the stated window according to the refund policy. After approval, the refund is returned to the original payment method, subject to the refund policy page and order status details.
After registering, choose a template in the dashboard, add brand information, contacts, product or service content, and conversion entry points such as forms, buttons, and booking. Save it and publish with one click to generate a shareable link.
You can share it through links, QR codes, email signatures, social profiles, WhatsApp, WeChat, and similar channels. It also works well with printed materials, expo badges, or NFC scenarios.
In the analytics dashboard, you can view visit trends, traffic sources, button clicks, and form submissions. Filter by time range to compare conversion results across different pages or campaigns.
You can assign different roles such as content editor, analytics viewer, or administrator. We recommend the least-privilege principle to keep collaboration efficient while preserving security and traceability.
Yes. Depending on your plan, contacts can be imported and exported to fit existing CRM or sales workflows. Standardizing fields before import helps reduce cleanup later.
Most changes go live immediately after saving. If caching or DNS is involved, there may be a short delay. We recommend checking the page in an incognito window or on another device after publishing.
The platform uses transport encryption, permission tiers, audit logs, and security monitoring to protect data, and it continuously fixes vulnerabilities and reviews risk to reduce unauthorized access and data leakage.
Yes. The platform supports privacy governance aligned with GDPR and similar data protection requirements, including data minimization, permission control, processor management, and user-rights response workflows.
When incidents, maintenance, or major changes occur, the platform shares progress and recovery status through in-product notices, email, or support tickets so you can adjust business arrangements in time.
You can submit a ticket through the support page. Include the issue description, page link, screenshots, and reproduction steps whenever possible. More complete information usually leads to faster diagnosis and response.
Yes. Extension capabilities can be evaluated based on your plan and project requirements. If you need system integration, data sync, or branded customization, contact the team for solution review and implementation scheduling.
You can request account closure in account settings or submit a deletion request through a ticket. The platform will delete, anonymize, or minimally retain data according to applicable law and retention obligations, then confirm the result.
Still have questions?
If your question is not covered here, contact the Card.tel team directly and we will reply as soon as possible.