Refund Policy

Card.tel is committed to providing stable and reliable digital business card SaaS services for global brands and export teams. If you encounter an unacceptable issue while using a paid service, we provide a clear and actionable refund process to help you submit and complete your request within a reasonable time frame.

7-day refund guarantee (first purchase only)

We believe you will enjoy the Card.tel product experience.
If you are still not satisfied after your first paid plan purchase, you may submit a refund request within 7 calendar days of successful payment. Once verified, we will process the refund according to this policy.

Refund eligibility

To avoid ambiguity, the refund conditions are as follows:

• Eligible: the request is submitted within 7 calendar days of the first paid plan purchase and includes the order number and account email for verification.
• Eligible: the platform's core functions remain unavailable after reasonable investigation and the support team confirms the issue cannot be fixed promptly.
• Not eligible: the request is submitted more than 7 days after purchase, unless mandatory law requires otherwise.
• Not eligible: the account is restricted, suspended, or terminated because of a violation of the Terms of Service.
• Not eligible: the service remains available and the request is based only on a subjective decision to stop using it.
• Not eligible: the purchase was made through unofficial channels, involves account resale, or includes non-recoverable third-party service costs.

How to request a refund

Please submit your request using the following steps:

1. 1

   Submit a refund ticket on the support page

   Please go to support page to fill out the ticket, choose "Refund request," and describe the issue you encountered.

2. 2

   Provide order and account details

   Please provide the order number, registered email, payment time, and a brief reason so we can verify and process the request quickly.

3. 3

   Wait for review and refund processing

   After receiving the request, we review it and share the result and progress through the ticket or by email.

Refunds are returned to the original payment method and its associated payment account. Transfers to other accounts are not supported.

Refund processing time

Once a refund is approved, it usually arrives within 5-10 business days. The exact timing depends on your payment channel, bank, and any cross-border settlement process.

Situations that normally do not support refunds

The following scenarios usually do not support refunds or may support only a partial refund:

• Purchases made through unauthorized channels or involving risky transactions such as account resale or third-party top-ups.
• Refund requests based on features that were never promised in the documentation.
• Requests for a full refund of the current period after upgrading to a higher-tier plan and using it substantially, then asking to downgrade.

We value your feedback

Every refund request helps us keep improving product and service quality. If you are willing to share feedback, we will use it to improve the Card.tel feature experience, billing communication, and customer support process.